1. Introduction
At TOREM, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect information when you visit our website, purchase our products or contact us.
TOREM is operated by Les Magiciens Osent, based in France.
For privacy-related inquiries, please use the contact form available on our website.
2. Information We Collect
When you interact with our website, we may collect information such as your name, email address, billing and shipping addresses, order details, purchase history and messages submitted through our contact forms.
We may also collect technical information necessary for website operation, security and performance, including IP addresses and browser information.
Payment transactions are handled by our authorized payment providers. TOREM does not directly store complete payment card details.
3. How We Use Your Information
We use personal information to process and fulfill orders, arrange shipping, communicate with customers, provide support, prevent fraud, maintain website security and comply with legal obligations.
Where permitted, we may also use your information to communicate news, product releases and promotional offers. Marketing communications are subject to applicable consent requirements.
4. Hosting and Third-Party Services
Our website is hosted using Wix Headless and uses Wix services for e-commerce and contact forms.
Personal information may be processed by Wix, payment providers, shipping carriers and other service providers involved in operating our business.
We do not sell customer personal information.
Where information is transferred internationally, applicable data protection safeguards will be used.
5. Cookies
Our website may use cookies and similar technologies to provide essential functionality, maintain security and improve the browsing experience.
Where required by law, optional tracking technologies are used only after obtaining the appropriate consent.
6. Data Retention and Security
Personal information is retained only for as long as necessary to fulfill the purposes described in this Policy or comply with applicable legal requirements.
We take reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, alteration or loss.
7. Your Privacy Rights
Subject to applicable data protection laws, you may request access to, correction of, deletion of or restriction of processing of your personal information. You may also object to certain processing or request data portability where applicable.
To exercise these rights, please use the contact form available on our website.
You may lodge a complaint with the French data protection authority, the CNIL, at www.cnil.fr.
8. External Websites
Our website may contain links to third-party websites. TOREM is not responsible for the privacy practices or content of independent external websites.
9. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
1. General
These Terms and Conditions govern purchases made through the official TOREM website.
TOREM is operated by Les Magiciens Osent, based in France.
By placing an order, customers acknowledge that they have read and accepted these Terms and Conditions.
2. Products
TOREM specializes in collectible playing cards and related products.
We make every reasonable effort to accurately represent our products through descriptions, photographs and illustrations.
Minor variations in color, printing, finishing or packaging may occur due to manufacturing processes and screen settings.
Such variations do not affect applicable statutory product guarantees.
3. Prices and Payment
All prices are displayed in the currency indicated at checkout.
Shipping charges, applicable taxes and any additional costs payable to TOREM are displayed before the order is confirmed.
Payment must be completed through the payment methods available at checkout.
TOREM reserves the right to cancel orders affected by obvious pricing errors, suspected fraud or unauthorized payment activity, subject to applicable law. Any payment collected for a canceled order will be refunded.
4. Order Acceptance
Orders are subject to payment authorization and product availability.
An automated order confirmation does not prevent TOREM from investigating suspected fraudulent transactions or correcting manifest errors.
TOREM reserves the right to limit quantities, refuse suspicious transactions or cancel orders where legally justified.
5. Shipping and Delivery
Orders are shipped to the destinations available at checkout.
Estimated delivery times may vary depending on the destination, carrier, customs procedures and circumstances beyond our reasonable control.
Customers are responsible for providing complete and accurate shipping information.
Where an incorrect or incomplete address supplied by the customer results in additional shipping charges, these costs may be charged to the customer where permitted by law.
International customers may be responsible for applicable import duties, customs fees and local taxes unless otherwise specified at checkout.
Mandatory consumer delivery rights remain unaffected.
6. Lost, Missing or Damaged Shipments
If an order appears lost, missing, incomplete or damaged, customers should contact TOREM through the contact form available on our website.
TOREM reserves the right to investigate claims with shipping carriers and payment providers.
Customers may be asked to provide reasonable supporting information, including order details, photographs of damaged packaging or relevant delivery information.
Tracking records, delivery scans, carrier investigations and proof of delivery may be used to evaluate claims.
TOREM reserves the right to contest fraudulent claims, false declarations of non-delivery and abusive payment disputes.
Refunds and replacements are assessed in accordance with applicable consumer protection laws.
7. Product Condition and Quality Claims
Customers are encouraged to inspect their products upon delivery and promptly report any apparent damage or manufacturing defect.
Claims relating to damaged or defective products may require photographs or other reasonable supporting information to help us assess the issue.
Normal characteristics of printed collectible products, including minor manufacturing tolerances, are not necessarily defects.
Nothing in this section limits mandatory statutory guarantees.
8. Collectible Products and Packaging
Certain TOREM products may be produced in limited quantities or feature special packaging, finishes or collectible presentation elements.
Product availability may change without notice.
TOREM does not guarantee that limited-edition products will be restocked or reproduced.
Customers are encouraged to preserve original packaging when reporting a product condition issue.
9. Intellectual Property
All original TOREM artwork, illustrations, photographs, branding, written materials, product designs and website content are protected by applicable intellectual property laws.
Unauthorized commercial reproduction, distribution or exploitation is prohibited, except where permitted by law or applicable third-party rights.
The purchase of a TOREM product does not transfer intellectual property rights in its design or associated artwork.
10. Website Availability
TOREM makes reasonable efforts to maintain the availability and accuracy of its website.
We may update, modify or temporarily suspend website features for maintenance, security or operational reasons.
TOREM cannot guarantee uninterrupted access to its website.
11. Limitation of Liability
To the extent permitted by applicable law, TOREM shall not be liable for losses caused by misuse of products, incorrect information provided by customers or events outside its reasonable control.
Nothing in these Terms excludes or restricts liability or consumer rights that cannot legally be excluded.
12. Fraud Prevention
TOREM reserves the right to investigate suspicious transactions, repeated unjustified claims, unauthorized payment activity and suspected misuse of its services.
Where appropriate and legally permitted, TOREM may refuse future orders, preserve relevant transaction evidence and refer suspected fraudulent activity to the appropriate payment providers or authorities.
13. Privacy
Personal information is handled in accordance with our Privacy Policy, available on this page.
14. Governing Law and Disputes
These Terms are governed by French law, without depriving consumers of mandatory protections applicable in their country of residence.
Customers are encouraged to contact TOREM through the contact form available on our website to resolve any complaint.
Any legal dispute shall be submitted to the courts having jurisdiction under applicable law.
15. Changes to These Terms
TOREM may update these Terms and Conditions from time to time.
The terms applicable to an order are those accepted by the customer when placing that order.